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Premier TC Services is a real estate transaction coordination company providing business support to sales agents and brokers in all 50 states.
Transaction coordinators (TC) help real estate brokers and agents close negotiated sales quickly and without hassle, saving them valuable time and effort.
Premier TC Services is one of the hundreds of online real estate transaction coordination companies that sales professionals can choose.
With so many companies to choose from, how can an agent make an informed choice?
To help with your decision-making, we’ve reviewed Premier TC Services’s transaction coordination services and will highlight what we learned.
Let’s get started, shall we?
Company Overview – Premier TC Services
Premier TC Services is a transaction coordination company located in the Orlando area of Florida. The company was founded by Bobby Horncastle, a real estate sales professional and business operations manager.
According to its website, the company employs a 12-member team, of which 7 appear to be transaction coordinators.
Overall, Premier TC Services partners with real estate brokers and sales agents, providing transaction coordination and listing preparation services.
Their transaction management functions include handling all the administrative and communication tasks.
A fuller overview of their services includes the following:
- Contract and Disclosure Preparation: Ensuring all necessary documents are accurate and timely
- Compliance Assurance: Guaranteeing your transactions adhere to all legal and ethical standards
- Effective Communication: Maintaining open lines of communication with clients, agents, and other parties involved
- Legal and Title Coordination: Securing the necessary legal support and title services
- Inspection Scheduling: Coordinating inspections to meet deadlines and address any issues
- Process Management: Overseeing the entire transaction to ensure a smooth and efficient closing
With that overview as an introduction, let’s jump into our review of Premier TC Services’s transaction coordination services.
Pros & Cons Highlights
Let’s quickly highlight the pros and cons of Premier TC Services transaction coordination services to help set up the rest of our review.
Pros
- An in-house, dedicated team of real estate transaction coordination professionals
- Positive client testimonials
- Service is provided in all 50 states
Cons
- Premier TC Services’ website isn’t user-friendly or informative
- The company doesn’t provide specific details concerning its document management software systems
- They don’t offer real estate marketing services
All right, with those highlights, let’s now examine the company’s services in more detail. First up is Premier TC Services’s pricing.
Premier TC Services – Pricing
Premier TC Services doesn’t list its prices in one place, so you need to search in various places on their website.
After several minutes of searching, here is what I learned about their prices:
- Transaction coordination services – $399 per file
- Commercial transaction coordination – $699 per file
- Property management application process – $399
- Compliance coordination – rates vary depending on the file
- Pre-listing coordination services – $179 per listing
There’s some confusion concerning the transaction coordinator costs. On one page of their site, the price is $399 per file. But on another page, the price for the same services is $349 per file.
Maybe it’s a typo? However, it doesn’t exactly build confidence if the company can’t accurately state its prices.
Next, we’ll examine Premier TC Services’ industry experience and specific offerings.
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Years in the Business
According to the Better Business Bureau (BBB), Premier TC Services has been in business for 3 years, starting in 2021.
There is a professional bio for the company’s founder, but no bios are listed on their team page. Further, the founder’s bio is wordy but a bit vague. Does he have a real estate license? It doesn’t say.
Therefore, given that the company is only 3 years old and we don’t know the specific background of any transaction coordinator staff, it’s hard to say what level of experience the company offers.
Another issue to comment on is the lack of clarity about compliance coordination services. Having read their description twice, I’m unsure what this service is and what it offers.
For example, wouldn’t compliance assurance be part of the overall transaction coordination process? What TC services are not included in compliance coordination?
A second concern is their property management application service. Again, I’ve read the website’s description, and I’m not sure what this is. Are we talking about a tenant screening service?
Third, the description of the Pre-Listing Coordination services is also vague and repetitive.
It’s a fundamental issue for a business to describe its services. Premier TC Services needs some help with this.
The next item in our review is Premier TC Services’s service area coverage.
Service Area Coverage
Although based in Florida, Premier TC Services claims it can manage transactions and provide pre-listing services in all 50 states.
It’s unclear if their in-house staff manages all of their transactions or if they work with contracted or freelance TCs within other states. A few statements seem to indicate that all the work is handled in-house, but it’s not totally clear.
Also, they do mention that some service prices vary depending on the state.
Next, we will explore how you order transaction coordination services from Premier TC Services.
Ordering Process
Premier TC Services doesn’t provide that many details about how to place an order or the process itself.
There is a brief mention of document management software, but they don’t name the program or say if it’s proprietary.
While the website doesn’t specifically say so, Premier TC Services wants you to schedule a Discovery Call before you place any service order.
They mention that the call lasts 15 minutes. Once again, they don’t provide details about what you’ll talk about during that time, but I assume it’s about their services and setting up and order.
Moving on in our review, let’s see what we can say about Premier TC Services’s web platform and customer support options.
Technical Platform & Support
Let’s start with Premier TC Services customer support options. The website provides the following:
- US telephone number
- Contact US form
- General information email
- And social media page links
They don’t seem to have a live customer service chat function.
Additionally, the website does not provide any business hours or customer support times.
All of this leads me to comment on their website in general. It’s pretty bad.
The layout is alright, but there’s way too much copy. Even worse, all the wording is centered format on the page, making it hard to read. There are too few paragraph breaks, making it even harder to read.
And even though there are lots of words, they don’t tell you that much, to be honest. Much of the text is fluff, not details. I’ve read the site a few times now, and all I have is eye strain and a lingering, unclear sense of the company’s services.
Now, I understand that this is just their website. Perhaps the company does offer outstanding real estate support services. But you’d never know that from looking at the website.
Additional Benefits & Services
Premier TC Services doesn’t offer any real estate marketing tools or support. The company focuses on transaction coordination and listing preparation.
If I choose to use Premier TC Services for transaction management, I’ll need to find another partner for my marketing support. There’s much to be said about the benefits of one-stop-shopping, and Premier TC services don’t offer them.
Additionally, in terms of services, although I mentioned this before, Premier TC Services offers service options that I really don’t understand. Compliance coordination? Property Management Application?
I guess I’d need to call the company so they can explain to me what these services entail.
Okay, let’s start pulling this together and wrap up our review.
Pros & Cons Summary
Premier TC Services appears to be a friendly and eager transaction coordination services option.
The company operates in all 50 states, and it claims its staff has the necessary industry experience. Further, its customer testimonials are also positive.
However, while the website doesn’t try to hide pricing or other information, it does a poor job of explaining the specifics of the company’s services and ordering process.
For example, the website lacks the following:
- Staff professional bios and industry experience
- Details on how to place an order
- Concise descriptions of their services
Additionally, there is conflicting pricing information.
Overall, the website’s low quality raises doubts about the quality of the services.
All right, let’s summarize our review and decide whether Premier TC Services transaction coordination services are worth using.
Our Verdict – Is Premier TC Services Worth It?
Based on the details of our review, there are no direct and immediate reasons not to work with Premier TC Services. That said, there are no direct and immediate reasons to do so, either.
Their website does a lot of talking without actually telling you anything specific. The ambiguity and lack of detail is a bit alarming.
Moreover, it’s not just that the service descriptions are unclear. It’s the lack of important detail regarding their transaction coordination services. For example, I’d like to know:
- Can an agent track and access their file at any time?
- Do my clients receive regular communication updates, and may they ask their assigned TC questions?
- Do they schedule the inspections and closing, or do I have to?
- In terms of contract changes and amendments, who collects the signatures?
These are not trivial questions. If the transaction closing process goes poorly, it reflects badly on me as a professional.
There’s a second concern. If my transaction coordination service makes mistakes or isn’t clear about the specifics of each step of the process, this will mean I need to spend more time fixing these issues.
The whole point of hiring out transaction coordination services is to save me time to focus on revenue-generating tasks. I don’t want to pay a company to make more work for me.
In conclusion, I can’t recommend Premier TC Services without the necessary clarifications and more detailed information.
Market Leading
Real Estate Virtual Assistants
Hand off your transactions, media, and marketing to a real estate VA.
Choose a Reliable Transaction Coordination Service
AgentUp is a trusted leader in the real estate industry. For more than ten years, the company has offered outstanding transaction coordination and marketing support services.
In fact, it’s a trusted industry leader featured on ABC, Fox News, US Today, and industry blogs and podcasts.
AgentUp will easily connect you with the low-cost transaction coordination services your real estate business needs to grow.
Not only are their services reliable, their prices can’t be beat:
- Transaction coordination – $299 per file
- Listing coordination – $199 per listing
You can also hire a dedicated transaction coordinator, full or part-time, who will learn about your business, workflow, and specific needs.
Would you like to learn more?
AgentUp provides a free,15-minute consultation call during which they’ll explain their services, the costs, and which options would be best for your business.
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Their marketing support services include:
- Virtual tours
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Thanks for reading this blog post. We hope it helped you better understand Premier TC Services and made a difference in your decision-making concerning service providers. Before you go, you may also want to check out the following related resources:
