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Hello Leverage is a real estate transaction coordination company providing services to sales agents and brokers in 32 states.
Transaction coordinators (TC) help real estate brokers and agents close negotiated sales quickly and without hassle, saving them valuable time and effort.
Hello Leverage is one of the hundreds of online real estate transaction coordination companies from which sales professionals can choose. With so many choices, how can an agent make an informed choice?
To help with your decision-making, we’ve reviewed Hello Leverage’s transaction coordination services, technical platform, ordering process, pricing, pros & cons, and more to see whether they are a legitimate company.
Let’s get started, shall we?
Company Overview
Hello Leverage is a national transaction coordinator and listing support company in Carrollton, Georgia. It offers its TC and other services online.
Hello Leverage focuses on providing real estate brokers and agents transaction coordination services, handling the administrative and communications tasks required, including:
- Contract and disclosure preparation
- Compliance assurance
- Ongoing communication with clients and other parties
- Securing any legal help and title work
- Scheduling inspections
- Managing the process and keeping it on track until closing
With that overview as a foundation, let’s continue reviewing Hello Leverage’s transaction coordination services.
Pros & Cons Highlights
Let’s quickly highlight the pros and cons of Hello Leverage transaction coordination services to help set up the rest of our review.
Pros
- Over 12 years of real estate and transaction coordination experience
- Positive customer testimonials
- Service provided in 32 states
- Integrated uploading portal with easy-to-follow instructions
Cons
- Hello Leverage doesn’t disclose their transaction coordination prices
- The company doesn’t provide specific details of exactly how their transaction coordination services work and what’s included
Okay, now that we have a basic sense of the company, let’s examine its services in more detail. First up is Hello Leverage’s pricing.
Pricing
Hello Leverage posts some of its prices, but not for transaction coordination services.
For example, they offer a range of Listing Coordination packages:
- Diamond – $225
- Platinum – $150
- Gold – $75
These packages offer services to get a listing on your local MLS. Service packages range from simple MLS entry to scheduling photography, staging, and client communications.
The company also offers real estate marketing services, including the following:
- Email Blasts -$65
- Postcards – $55
- Social Media Posts – $50
While I understand that TC service requirements might vary from state to state, it is odd that a company doesn’t disclose the prices for its primary service.
It especially doesn’t make sense when you consider that they tell us the prices for listing coordination and marketing but not transaction coordination.
Next, let’s look at the company’s experience and skill sets.
Years in the Business
The company was founded in 2012, meaning they’d been in business for over 12 years.
Additionally, Hello Leverage’s website offers professional bios of their team members.
Many of their transaction coordination staff have decades of experience, so the company appears to have the necessary expertise to handle transaction coordination.
Up next, let’s look at Hello Leverage’s service area coverage.
Market Leading
Real Estate Virtual Assistants
Hand off your transactions, media, and marketing to a real estate VA.
Service Area Coverage
Hello Leverage claims it can coordinate transactions in 32 states.
Here is the list of states serviced from their website:
AL, AR, CO, DE, FL, GA, ID, IN, KY, LA, MA, MD, MI, MN, MT, NC, NJ, NM, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY
What’s not clear is whether their featured staff manages most of these transactions or if they work with contracted or freelance TCs within those states.
This is where some online transaction coordination companies begin to hide the details of who manages your transaction.
If Hello Leverage’s workload is sizable enough to support the company, then it’s unlikely that the featured staff of 12 or so people can handle all the transactions on an ongoing basis.
In such cases, they likely rely on freelance transaction coordinators. This is fine if that freelancer has years of experience and knows what they are doing. But there’s always a chance your transaction could be handed off to a newbie with little experience.
This possibility also raises the question of the value of the middleman. If your file might be handed off to a freelancer in the same area as you, what do you need Hello Leverage for, and why are you paying them an upcharge?
Next, let’s explore how you order transaction coordination services from Hello Leverage.
Ordering Process
Hello Leverage offers an integrated document-uploading tool. The fields and uploading functions are built into their website and appear not to be a third-party service.
There are about 25 fields to fill in, and the process appears relatively straightforward.
One of the fields allows you to select the transaction coordinator of your preference from their staff list. This feature may mean that they indeed handle most, if not all, of their transactions, but it’s not completely clear.
Overall, the ordering and uploading process is better than many other transaction coordination sites I’ve seen.
Moving on in our review, let’s see what we can say about Hello Leverage’s web platform and customer support options.
Technical Platform & Support
In terms of customer support, Hello Leverage offers US telephone support, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
There are also the following customer support options:
- The ability to schedule a 15-minute consultation call
- A Contact Us general intake form
- And a generic customer support email
Please note that they don’t have a live customer service chat function.
Overall, their website is easy to use and intuitive, and it clearly explains how to order and access their essential services.
Additional Benefits & Services
Some transaction coordination companies offer additional services besides TC management. Hello Leverage is one such company.
In addition to real estate transaction coordinator services, Hello Leverage also offers the following:
- Listing preparation services
- And basic marketing support
Their marketing services include email, property flyers, social media posts, mailers, and postcards.
Okay, let’s take a look at our results so far.
Pros & Cons Summary
As we start the summary of our review, Hello Leverage appears to be a capable and friendly transaction coordination option.
The company operates in over 30 states, and its staff has ample industry experience. Its customer reviews are also mostly positive.
Placing an order with the company looks easy, and they have multiple customer support options.
In addition to transaction management, they also offer listing preparation and marketing support services.
One significant negative is that they don’t list their prices for transaction coordination services, which may indicate that their prices aren’t competitive.
Another concern is they don’t offer any details about their transaction coordination services.
All right, let’s wrap up our review and answer the question of whether Hello Leverage transaction coordination services are worth using.
Our Verdict – Is Hello Leverage Worth It?
Based on the details of our review, Hello Leverage looks like a company worth trying for real estate transaction coordination and related services.
Their team is experienced, their website is user-friendly, and their customer reviews are good.
However, the fact that they don’t disclose their TC service prices leaves me slightly nervous.
Also concerning is the need for more detail regarding their transaction coordination services. For example, I’d like to know:
- Can an agent access their file at any time?
- Do our clients receive regular updates, and may they ask questions?
- Who schedules the inspections and shares the report?
- If contracts need amendments, who collects the signatures?
The answers to these and other questions are essential. I don’t want to turn a transaction over to a company that doesn’t first explain how the process works explicitly.
Hello Leverage appears to be an acceptable option. However, the good news is that brokers and agents have a wide choice of transaction coordination service providers.
In addition to Hello Leverage, let us tell you about another quality option that is among the most affordable in the industry and doesn’t hide its pricing.
Market Leading
Real Estate Virtual Assistants
Hand off your transactions, media, and marketing to a real estate VA.
AgentUp’s Transaction Coordination Services
AgentUp offers high-quality, experienced transaction coordination and real estate marketing services.
The company doesn’t hide its prices, and why should they, given how affordable their services are? Take a look for yourself:
- Transaction coordination – $299 per file
- Listing coordination – $199 per listing
Additionally, you can hire a dedicated transaction coordinator full- or part-time who will learn about your business, your workflow, and your specific needs.
More importantly, AgentUp won’t outsource your transaction file to a freelancer. Our experienced and well-trained in-house staff handles all of our work.
Further, consider these advantages that help AgentUp stand out from the competition:
- Expert Training: Our transaction coordinators undergo a rigorous 40-hour real estate training course
- Extensive Industry Knowledge: Every one of our TCs possesses vast knowledge and experience in the US real estate market
- Innovative Technology: We leverage cutting-edge tech platforms to streamline processes and ensure fast, seamless service
- We’re a Trusted Leader whose services have been featured on ABC, Fox News, USA Today, and well-known industry podcasts
AgentUp also offers superior real estate marketing solutions. Explore our marketing coordination package, which has all you need to sell a listing, including photography services, photo editing, virtual staging, floor plans, and more!
Let Us Help You Find Exactly What You Need
So, let AgentUp help you find support and transaction coordination services your real estate business needs to grow.
We offer a free, no-commitment 15-minute business consultation call during which we learn about your business and explain our various service options.
There’s no risk in talking with us – schedule a free call today. As a bonus, we offer $50 off your first transaction.
You can also sign up for a free AgentUp account and explore all our services to help you grow your business.
We hope you found this review of Hello Leverage transaction coordination services helpful and that you find the right services you need.
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