Table of Contents
Flatworld Solutions is a virtual business services company that offers real estate transaction coordinator services and closing support to brokers and sales agents in the US and worldwide.
Transaction coordinators (TCs) oversee the paperwork, communications, and scheduling tasks needed to close contracted real estate deals, allowing agents to focus on business-building activities.
There are hundreds of transaction coordination service providers to choose from. With so many choices, how can a broker or sales agent select the right TC provider for their business needs?
We have carefully reviewed Flatworld Solution’s transaction coordinator services and will share our results to help you make your decision.
Company Overview
Flatworld Solutions (FWS) offers real estate transaction coordinator services. It is headquartered in the Philippines and has offices in India and the US.
Launched in 2004, Flatworld Solutions’ mission is to provide online commercial and business services across borders and empower workers in underdeveloped countries through advanced technology platforms.
As part of those efforts, FWS offers ISO-certified virtual transaction coordinator services to real estate professionals in the United States and several other countries.
Boasting over 20 years of experience in real estate transaction coordination, the Flatworld Solutions team offers the following transaction coordination services:
- Establish the transaction schedule according to contractual deadlines
- Review contracts and disclosures to ensure compliance
- Act as the primary point of contact for all communication
- Manage the inspection and share the report
- Assist the appraiser with any required documents or property entry info
- Offer ongoing support and address client inquiries
- Actively meet deadlines to ensure a timely closing
- Schedule the closing and provide closing documents to all parties
Overall, the company’s custom reviews are positive, reporting effective TC services and efficient closings.
With that company overview completed, we can begin our detailed review of Flatworld Solutions transaction coordination services.
Pros & Cons Highlights
To help set the tone for the rest of the review, let’s examine the pros and cons of Flatworld Solutions transaction coordinator services at a high level.
Pros
- Flatworld Solutions has 20 years of experience with virtual transaction coordinator services
- They’ve received primarily positive customer reviews and ratings
Cons
- Flatworld Solutions doesn’t mention how many TCs they have on their staff or their industry experience and training
- The company offers dozens of virtual services, and real estate transaction coordination is just one among many
- Their website doesn’t mention what technology platform they use or what their process entails
- The website has too much-unrelated information and content, resulting in navigation errors and difficulty searching for the info I need
Now that we have sorted through the pros and cons let’s move on to our review. Up next, we explore Flatworld Solutions’ pricing.
Flatworld Solutions – Pricing
Flatworld Solutions does not list its prices on its website. However, I was able to learn some pricing information by searching online.
Unfortunately, the information I received was inconsistent, with price quotes for TC services ranging from $10 an hour to $40 an hour. It’s challenging to determine which pricing information is accurate.
To learn more, FWS asks that you schedule a consultation call to talk about their services in detail.
Now, there’s nothing wrong with a consultation call; that’s a good business practice and a valuable service.
But please tell me what exactly you offer and how much you charge upfront. Even a starting price or price range is better than nothing.
Next, we will examine the company’s overall experience and expertise.
Years in the Business & Service Area Coverage
Flatworld Solutions was founded in 2004, so they’ve been in business for about twenty years.
Their website indicates that they’ve offered all their virtual services for twenty years, but that is hard to believe. As previously mentioned, FWS offers dozens of online services, and I doubt they launched with all of them.
There isn’t a staffing bio page or mention of how many TCs they have on their team. Additionally, it’s impossible to tell if their TCs are full-time or contracted freelancers.
It is concerning not to know the experience level or specific training of their transaction coordinators. I’m hesitant to turn over my transactions to an inexperienced TC.
Regarding service area coverage, Flatworld Solutions offers transaction coordination services in all 50 states and in many other countries.
This raises an eyebrow. Real estate transactions can often significantly differ from state to state and even across countries. Is FWS’s transaction coordinator staff that diverse and experienced?
Given the lack of staffing details, I have my doubts.
Our next review item is Flatworld Solutions transaction coordinator services ordering process and technical platform.
Ordering Process, Website, & Technical Platform
Flatworld Solutions’ website is cluttered with its dozens of virtual services, everything from mortgages to IT support to project management to call center staffing.
There is no information on what tech platform they use for transaction coordination, and there is no upload file button.
Also, there is no mention if I am able to communicate with the TC managing my file, or if I am able to track or access my file.
This lack of information is a significant drawback. Not only do I not know anything about the training or experience of the transaction coordinator I’ll be assigned, but I also have no information about the file management technology employed or my ability to access my file.
Continuing our review, let’s explore Flatworld Solutions’ customer support options.
Market Leading
Real Estate Transaction Coordinators
Hand off your transactions, media, and marketing to a real estate TC.
Customer Support
Flatworld Solutions transaction coordinator service offers customer support via live chat, email, and an 800 telephone number.
I don’t know if FWS has US-based customer support. Their 800 service number likely connects me to one of their overseas call centers.
Additionally, they don’t list hours of operation, so I assume their customer support is available 24-7.
This assumption makes sense since call center operations are Flatworld Services’ primary offering.
Our next review item is whether Flatworld Solutions offers additional benefits or services.
Additional Benefits & Services
Flatworld Solutions offers many services on its website. In addition to transaction coordinator services, their offerings include the following:
- Real estate photo editing
- Video and virtual property tours
- Limited real estate marketing support (mostly print)
- Real estate virtual assistants
- And real estate lead generation services
Normally, I’d be pleased to find a company that offers a range of real estate services. Partnering with one vendor simplifies ordering, billing, and transaction management.
However, I’m uneasy with FWS’s real estate services. Why? Because FWS is not primarily a real estate-focused company. In many ways, FWS’s real estate offerings seem like an add—on or afterthought.
In fact, Flatworld Services engages in so many business areas it’s hard to say if they even have a central focus or specialty.
Okay, let’s pause momentarily and examine our review’s results.
Pros & Cons Summary
Let’s summarize our overall observations as we prepare to wrap up our review of Flatworld Solutions transaction coordinator services.
Positive Considerations
- The company claims to have been providing transaction coordination services in all 50 states for the past 20 years
- Their website features positive customer reviews and ratings
Unfortunately, that’s a short list of positive considerations. Let’s now take a look at some areas of concern.
Negative Considerations
- Flatworld Solutions doesn’t list their prices on their website
- The company doesn’t explain how its transaction coordination services work or the technology involved
- There is no staff backgrounds or information about TC training or skill levels
- Additionally, I can’t tell whether their coordinator staff are contract freelancers or dedicated employees
- Finally, the company engages in so many business services it raises concerns over how experienced and focused on real estate they are
Alright, let’s conclude our review by considering whether Flatworld Solutions transaction coordinator services are worth using.
Our Verdict – Is Flatworld Solutions Worth It?
Our review aimed to determine if Flatworld Solutions is worth working with for real estate transaction coordination services.
The answer to that central question is no. Allow me to explain.
Essentially, Flatworld Solutions offers real estate transaction coordination but does not explain its prices, process, tech platform, or staffing. There are too many unknowns.
Perhaps more concerning is an overwhelming sense that FWS is merely a call center trying to offer as many business services as possible.
There is no indication that the company has any real estate expertise or focus. Their TC services are just one among dozens offered, and who knows who will receive your file or phone call?
Granted, a business website doesn’t have to explain every detail about a company and its services. But, it should explain its business offerings in enough detail to convince me to use its services.
Regarding positive customer reviews, what company doesn’t have positive testimonials on its website?
In conclusion, I see no positive reason to try Flatworld Solutions transaction coordination services and more than a few reasons for concern.
Thankfully, I know there’s a better choice for transaction coordinator services, one that thoroughly explains its offerings and focuses on real estate.
Market Leading
Real Estate Transaction Coordinators
Hand off your transactions, media, and marketing to a real estate TC.
Use AgentUp for Transaction Coordination Services
AgentUp is your one-stop shop for real estate solutions. As industry leaders in transaction coordination and digital marketing, we provide innovative, affordable services to elevate your business.
Unlike Flatworld Solutions, we prioritize transparency. We openly share our pricing, detailed process, and comprehensive service offerings.
Our highly-trained transaction coordinators take the hassle out of real estate transactions. From listing preparation to client closing gifts, we manage every step, ensuring a smooth and efficient process.
And the best part? Our services are both comprehensive and affordable.
- Transaction coordination – $299 per file
- Listing coordination – $199 per listing
As a bonus, we offer $50 off your first transaction.
Need custom support? Hire a full- or part-time dedicated transaction coordinator to fully integrate with your team and tailor services to your brokerage’s specific needs.
Ready to streamline your business? AgentUp offers a free, no-commitment 15-minute consultation to discuss your unique requirements and explore which service options would be best for you. Schedule a free call today!
There are more reasons to choose AgentUp: In addition to exceptional transaction coordination, our transaction coordinators are skilled marketing specialists.
AgentUp transaction coordinators will promote your services and listings by using the latest digital marketing technology:
- Virtual tours
- Property websites
- Home flyers
- House portraits
- Real estate photo editing
- And virtual staging
So, do yourself a favor and explore all that AgentUp offers. Sign up for a free AgentUp account – it takes less than a minute!
We hope this review of Flatworld Solutions Transaction Coordinator Services was beneficial and helped make your decision about choosing a TC service easier. Please feel free to explore these other related, free resources, too:
